When clients have a firm branded app on their phones, they are constantly seeing your branding. Utilize mass messaging functionality to send out videos and blog content from your firm. Automate happy birthday and happy holidays messages to add that extra touch.
When you know which clients are satisfied, you take the guesswork out of who to ask for a review or referral. Case Status helps firms identify happy clients 95% more effectively, and increases client satisfaction by over 30%.
Yes, when a group of clients was surveyed, over 75% stated that reviews and referrals were the primary way they decided which law firm to pick. Century Park Law increased their Google Reviews from 86 to 239 in 7 months, with each review being a 5-star review. Blade Injury law is a sole practitioner who gained 104 reviews in 12-months, with each being a 5-star review.
Yes, over 70% of our customers are plaintiffs firms in the US and Canada. Some of our biggest users are low-income, only speak Spanish, or elderly. We survey large law firms such as Richard Harris Law in Las Vegas.
Throughout the case, clients are asked how likely they are to refer your firm to a friend or colleague. This satisfaction tracking is called NPS. Clients are required to give a score, giving your firm full visibility into the happiness of your customers. When you know who is satisfied, you know who to ask for a review. When you know who is unsatisfied, you know which clients to spend more time with.
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